Bilingual Data Breach Response Specialist

MCI; North Carolina; On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Paid Training

Career Growth Opportunities

Job summary

MCI Careers is seeking bilingual agents for a temporary remote position focused on data breach communications. Candidates will respond to consumer inquiries while enhancing customer experiences through effective service techniques.

The role requires fluency in English and Spanish, excellent organizational skills, and a customer-oriented approach. Enjoy a supportive environment with opportunities for growth and development.

Qualifications

• Must be 18 years of age or older.
• Excellent verbal and written communication skills.
• Ability to type swiftly and accurately (20+ words a minute).
• Highly reliable with the ability to maintain attendance.

Responsibilities

• Assist customers with service inquiries.
• Utilize service techniques and systems.
• Escalate customer dissatisfaction to proper channels.

Skills

Fluent in both English and Spanish

Excellent organizational skills

Strong interpersonal skills

Problem-solving and conflict resolution

Customer service orientation

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating systems

Job description

MCI Careers is seeking bilingual agents for a temporary remote position focused on data breach communications. Candidates will respond to consumer inquiries while enhancing customer experiences through effective service techniques.

The role requires fluency in English and Spanish, excellent organizational skills, and a customer-oriented approach. Enjoy a supportive environment with opportunities for growth and development.