Bilingual Customer Travel Desk Associate (JP/EN)

All Nippon Airways; California; On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Health Insurance

401(k) Retirement Plan

Travel Benefits (International and USA

Educational Assistance

Job summary

All Nippon Airways in Torrance, CA is seeking a Japanese/English bilingual Customer Service Desk Associate to handle travel bookings and related inquiries. You will work in the Customer Service Contact Center, performing travel arrangements and responding to travel-related questions to meet customer needs and promote ANA.

The role requires 8-hour shifts, weekend/holiday coverage, and strong communication and analytical skills. Associates degree preferred; visa sponsorship is not offered.

Qualifications

• Japanese/English bilingual required.
• Japanese – Proficient; English – Read, Write, Speak.
• Must have proof to work in the United States (No visa sponsorship).
• Associates Degree preferred.

Responsibilities

• Handle customer service functions including travel arrangements and inquiries.
• Perform general administrative functions.
• Respond to inquiries and promote ANA.

Skills

Bilingual (Japanese/English)

Verbal communication

Reading comprehension

Interpersonal skills

Listening skills

Analytical skills

Dependability

Education

Associates Degree preferred

Job description

All Nippon Airways in Torrance, CA is seeking a Japanese/English bilingual Customer Service Desk Associate to handle travel bookings and related inquiries. You will work in the Customer Service Contact Center, performing travel arrangements and responding to travel-related questions to meet customer needs and promote ANA.

The role requires 8-hour shifts, weekend/holiday coverage, and strong communication and analytical skills. Associates degree preferred; visa sponsorship is not offered.