Bilingual Japanese Travel Concierge

JTB Americas Ltd; Honolulu (HI); On-site; USD 23,000 - 31,000; Full time

Job summary

JTB Hawaii Travel, LLC, a Hawaii-based destination management leader, is seeking an Associate to join the CS Waikiki team in Honolulu. You will handle tour reservations, brief both Japanese and English-speaking clients, and help finalize itineraries to ensure smooth travel experiences.

Key duties include delivering professional customer service, selling optional tours, processing payments, and supporting operations across plaza and office locations, with normal hours from 8:00 am to 5:00 pm.

Qualifications

• Must be able to speak, read and write in English and Japanese.
• Knowledge of the tour industry, tour movements, and arrangements; understanding of Japanese culture and etiquette.
• Working knowledge of basic computer systems, including MS Office and email.
• Accurate math skills including 10-key calculator to compute rates, ratios, percentages.

Responsibilities

• Provide professional quality customer service; briefing Japanese and non-Japanese clients with tour reservations and finalizing itineraries.
• Sell and book optional tours and other merchandise; coordinate with vendors for bookings and confirmations.
• Process payments and enter data into the system; verify reports for arrivals, departures, and tours.
• Balance and close daily cash and credit card sales; handle deposits and cash on hand.
• Resolve customer concerns, report incidents to supervisor, and assist during emergencies.

Skills

English & Japanese

Tour industry knowledge

Customer service principles

Telephone etiquette

Education

High school diploma

Tools

MS Office

Job description

JTB Hawaii Travel, LLC, a Hawaii-based destination management leader, is seeking an Associate to join the CS Waikiki team in Honolulu. You will handle tour reservations, brief both Japanese and English-speaking clients, and help finalize itineraries to ensure smooth travel experiences.

Key duties include delivering professional customer service, selling optional tours, processing payments, and supporting operations across plaza and office locations, with normal hours from 8:00 am to 5:00 pm.