Customer Service

Akri USA; Torrance (CA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Company Holidays

Sick Leave

Vacation

Health Insurance (Medical/Vision/Dent/

401(k)

Flexible Spending Accounts

Employee Assistance Program

Life Insurance

Travel Benefits (International & Japan

Longevity Awards

Educational Assistance

Job summary

Akri USA is seeking a customer service representative to handle travel-related inquiries, assist with ticketing and itinerary changes, and perform general administrative tasks within customer service operations.

The role requires strong communication and organizational skills, and involves extended use of computer systems and phone equipment. Associate’s degree is preferred, with availability for weekend and holiday shifts.

Qualifications

• Excellent communication, listening and interpersonal skills.
• Strong reading comprehension and analytical skills.
• Proficiency with interactive computer systems and telephone equipment.

Responsibilities

• Handle all customer inquiries related to travel arrangements.
• Assist with ticketing, booking, and changes to travel itineraries.
• Perform general administrative tasks related to customer service operations.
• Operate computer systems and phone equipment (headsets/handsets) for extended periods.
• Other duties as assigned.

Skills

Excellent communication

Listening skills

Interpersonal skills

Reading comprehension

Analytical skills

Telephone/CS systems proficiency

Education

Associate's Degree preferred

Job description

Handle all customer inquiries related to travel arrangements

Assist with ticketing, booking, and changes to travel itineraries

Perform general administrative tasks related to customer service operations

Operate computer systems and phone equipment (headsets/handsets) for extended periods

Other duties as assigned
Details will be explained during the interview.

Salary and Benefit

• Company Holidays, Sick Leave, Vacation, Health Insurance (Medical / Vision / Dental)
• 401(k)
• Flexible Spending Accounts
• Employee Assistance Program
• Life Insurance
  Travel Benefits (International & Japan Domestic Flights)
• Longevity Awards
• Educational Assistance

Qualifications

• Ability to work 8-hour shifts, including weekends and holidays
• Good dependability and attendance record
• Excellent communication, listening, and interpersonal skills
• Strong reading comprehension and analytical skills
• Proficiency with interactive computer systems and telephone equipment
• Associate’s Degree preferred
• Must be legally authorized to work in the U.S. (no visa sponsorship available)