Japanese/ English Bilingual Customer Service Desk Associate,

All Nippon Airways; California; On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Health Insurance

401(k) Retirement Plan

Travel Benefits (International and USA

Educational Assistance

Job summary

All Nippon Airways in Torrance, CA is seeking a Japanese/English bilingual Customer Service Desk Associate to handle travel bookings and related inquiries. You will work in the Customer Service Contact Center, performing travel arrangements and responding to travel-related questions to meet customer needs and promote ANA.

The role requires 8-hour shifts, weekend/holiday coverage, and strong communication and analytical skills. Associates degree preferred; visa sponsorship is not offered.

Qualifications

• Japanese/English bilingual required.
• Japanese – Proficient; English – Read, Write, Speak.
• Must have proof to work in the United States (No visa sponsorship).
• Associates Degree preferred.

Responsibilities

• Handle customer service functions including travel arrangements and inquiries.
• Perform general administrative functions.
• Respond to inquiries and promote ANA.

Skills

Bilingual (Japanese/English)

Verbal communication

Reading comprehension

Interpersonal skills

Listening skills

Analytical skills

Dependability

Education

Associates Degree preferred

Job description

Job Description

JOB INFORMATION

Jun 19, 2026

Job title: Japanese/English Bilingual Customer Service Desk Associate

Department: Customer Service Contact Center

Location: 21250 Hawthorne Blvd., Suite 200, Torrance, CA 90503

JOB DESCRIPTION

Responsible for performing customer service function by handling all travel arrangements and responding to all travel related inquiries in order to meet customers’ needs and promote ANA.

Principal Accountabilities

1. Performs Customer Service Functions


2. Performs General Administrative Functions

SKILLS AND QUALIFICATIONS REQUIRED:

1. Japanese/English bilingual

• Japanese – Proficient


• English – Read, Write, Speak

1. Ability to work 8 hours shifts, and work weekends and holidays


2. Good dependability record


3. Ability to operate interactive computer terminals and telephone equipment such as handsets and headsets for long periods of time


4. Excellent verbal communication skills


5. Reading comprehension skills


6. Interpersonal skills


7. Listening skills


8. Analytical skills


9. Must have a proof to work in the United States legally (The employer does not provide visa sponsorship)


10. Associates Degree preferred

Work Conditions:

Pay Rate $24.12/Hour Full-time, Non Exempt

Work Hours:

8 hours shifts between 5:00 - 15:00 PST and 6:00 - 16:00 PDT, including weekends and holidays

Company Benefits

• Company Holidays


• Sick Leaves, Vacation


• Shift Swap / Day Trade available


• Health Insurance (Medical /Vision /Dental)


• Flexible Spending Accounts


• Employee Assistance Program


• Life Insurance / Voluntary Life Insurance (Optional)


• 401(k) Retirement Plan


• Travel Benefits (International and Japan Domestic Flight)


• Pre-Tax Mass Commuter Benefit


• Bereavement Leave


• Longevity Awards and Longevity Award Holiday


• Educational Assistance Program


• Retiree Benefits

Please be advised that ANA will contact qualified candidates ONLY.

8 hours shifts between 5:00 - 15:00 PST and 6:00 - 16:00 PDT, including weekends and holidays

8 hours per day excluding breaks