Bilingual Japanese Customer Service

AppleOne; Torrance (CA); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Direct hire

Travel benefits after six months

Job summary

AppleOne Employment Services in Torrance, CA is seeking a Bilingual Japanese Customer Service Representative for a direct hire in the travel, transportation, and tourism industry. The ideal candidate communicates fluently in Japanese and English and provides accurate, courteous support to customers with travel needs.

You will manage reservations, answer questions about flights and airline services, and maintain precise records in a fast-paced environment.

Qualifications

• Native-level Japanese fluency required, including formal Keigo.
• Business-level English reading, writing, and speaking.
• 3–5 years of customer service experience preferred.
• Must be legally authorized to work in the United States; visa sponsorship not available.

Responsibilities

• Assist customers with travel reservations, changes, and related arrangements.
• Respond to inquiries about flights, schedules, fares, baggage, and other travel services.
• Provide accurate information with professional, courteous service.
• Maintain accurate reservation records and travel documentation.
• Perform data entry and general administrative duties per company policies.

Skills

Japanese fluency

English proficiency

Customer service

Education

Associate’s degree preferred

Job description

Job Summary

We are seeking a Bilingual Japanese Customer Service Representative for a direct hire opportunity in Torrance, CA within the travel, transportation, and tourism industry. This role is ideal for a service-focused professional who is fluent in Japanese and English, enjoys assisting customers with travel needs, and can communicate with accuracy, courtesy, and professionalism in a fast-paced environment. As a Bilingual Japanese Customer Service Desk Associate, you will help customers manage travel arrangements, answer questions related to reservations and airline services, and provide dependable support throughout the customer experience. The team environment is collaborative and structured, with clear procedures, supportive leadership, and opportunities to build long-term customer service expertise in the travel industry. This is a great opportunity for candidates who value stability, teamwork, and meaningful customer interaction. Employees who enjoy travel may also find the travel benefit package especially attractive after the eligibility period.

Key Responsibilities

• Assist customers with booking, modifying, and managing travel reservations and related arrangements.
• Respond to inquiries regarding flights, schedules, fares, baggage, reservations, and other travel-related services.
• Provide accurate information while delivering professional, courteous, and efficient customer service.
• Resolve customer concerns using strong listening, problem-solving, and communication skills.
• Maintain accurate customer records, reservation details, and travel-related documentation.
• Perform data entry and general administrative duties in accordance with company policies, procedures, and quality standards.

Compensation and Benefits

• Direct hire opportunity.
• Annual salary: $50,169.60.
• Location: Torrance, CA.
• Full-time schedule with 8-hour shifts plus a 30-minute break.
• Must be available to work weekends and holidays.
• Weekend availability for both Saturday and Sunday is required.
• For the first few years, the schedule will include weekends with days off during the week.
• Shift-swapping system is available within the team.
• Daylight Saving Time schedule: Early shift from 6:00 AM to 2:30 PM, late shift from 7:30 AM to 4:00 PM.
• Standard Time schedule: Early shift from 5:00 AM to 1:30 PM, late shift from 6:30 AM to 3:00 PM.
• Travel benefits available after six months of employment, including standby flight benefits for the employee, family members, and parents.

Required Qualifications and Skills

• Support customers with travel reservations, booking changes, schedules, fares, baggage questions, and related service needs.
• Provide Japanese and English customer support through clear verbal and written communication.
• Maintain accurate customer records, documentation, and reservation information.
• Resolve service concerns professionally while following established procedures and quality standards.
• Native-level Japanese fluency required, including formal Keigo.
• Business-level English required, including the ability to read, write, and speak fluently.
• Previous customer service experience preferred, with 3 to 5 years of experience aligned with the role level.
• Strong verbal and written communication skills in both Japanese and English.
• Strong listening, interpersonal, analytical, reading comprehension, and problem-solving skills.
• Comfortable using computer systems, telephone equipment, handsets, and headsets for extended periods.
• Reliable attendance, strong dependability, and ability to work in a structured service environment.
• Ability to work flexible 8-hour shifts, including weekends and holidays.
• Must be legally authorized to work in the United States.
• Visa sponsorship is not available.

Preferred Qualifications

• Associate’s degree preferred.
• Airline, travel, hospitality, or call center experience is a plus.
• Experience supporting customers in a fast-paced, service-driven environment.
• Interest in travel services, airline operations, or tourism-related customer support.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.