Airport Concierge & Customer Support (English/Japanese)

JTB Americas Ltd

Honolulu (HI)

On-site

USD 23,000 - 31,000

Full time

3 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

JTB Hawaii Travel, LLC in Honolulu is seeking an Associate to support arrivals and departures at Daniel K. Inouye International Airport.

You will deliver professional customer service to individuals, groups and tour packages, and coordinate with airlines and drivers to ensure smooth transfers. Responsibilities include arrivals and departures assistance, problem resolution with airline partners, and administrative data entry in JTB systems, with standard 8:00–5:00 schedule and opportunities for

Qualifications

Must be able to read, write and speak English; Japanese proficiency required.
High school diploma; more than 1 year travel industry experience preferred.
Proficient with basic computer systems and Microsoft Office; able to input data accurately.

Responsibilities

Assist arriving passengers at Daniel K. Inouye International Airport with check-in, transfer plans and information.
Coordinate with airlines, Tour Escort/Leader and trucking companies to route luggage correctly.
Coordinate departures, including check-in details, gate information and duty‑free items.
Handle customer concerns and communicate with airlines or Japan offices as needed.
Input data into JTB systems and support office administration.