Bilingual Customer Support Specialist (Spanish/English)

MaziCTools; United States; Remote; USD 18,184 - 25,898; Full time

Benefits offered by this job

Health, Vision, and Dental Insurance

401(k) with company match

Paid Time Off

Employee Discounts

Paid Volunteer Day

Job summary

Wayfair is looking for a dedicated Service Representative to join our team in the United States. This role involves handling a high volume of calls and providing exceptional customer service. Starting pay is $16 per hour, with opportunities for performance bonuses and pay increases based on tenure.

Benefits include health insurance from day one, a 401(k) match, paid time off, and tuition reimbursement. We value customer engagement, problem-solving skills, and reliability.

Qualifications

• Must be 18 years or older.
• Fluent in Spanish and English.
• Understanding of Windows Operating Systems.

Responsibilities

• Handle an expected 50-60 calls per shift.
• Exceed customer satisfaction metrics.
• Professionally engage with customers.
• De-escalate customer concerns.
• Identify areas for improvement.

Skills

Reliability

Problem-solving

Customer engagement

Tech Savvy

Education

High School Diploma or GED

Job description

Wayfair is looking for a dedicated Service Representative to join our team in the United States. This role involves handling a high volume of calls and providing exceptional customer service. Starting pay is $16 per hour, with opportunities for performance bonuses and pay increases based on tenure.

Benefits include health insurance from day one, a 401(k) match, paid time off, and tuition reimbursement. We value customer engagement, problem-solving skills, and reliability.