Remote Part-Time Customer Service Rep $25/hr

Wayfair; Hartford (CT); Remote; USD 28,929 - 39,950; Full time

Benefits offered by this job

Health, vision and dental insurance

401(k) with company match up to 4%

Paid time off

Holidays and floating holidays

Job summary

Wayfair in Hartford, CT is seeking a Customer Service Representative to assist customers with orders, returns, and product information. You will handle inquiries via phone, chat, and email, delivering a human-centered experience without scripts, and you will be trained with comprehensive support tools.

The role emphasizes empathy, problem solving, and timely communication, with opportunities for growth within a supportive team.

Qualifications

• You need to be 18 years of age or older.
• You have to preserve a high school degree, GED, or equivalent.
• A knowledge of working within Windows operating systems or equivalent.
• Wayfair wants to make certain your success, this is why our training is 100% mandatory.
• Certified candidates might be required to bypass the candidate evaluation to continue with the interview process.

Responsibilities

• Demonstrates Reliability: Attendance and commitment to being present for your complete shift every day is essential.
• Handles a high quantity of contacts: you will deal with an estimated 50-60 phone calls per shift.
• Meets our high performance bar: you’ll work to exceed customer delight and performance metrics.
• Engages clients: build a relationship with customers via inbound calls, chats, and emails.
• Listens actively and shows empathy: understand customer details to solve problems quickly.
• De-escalates client concerns: balance customer needs with company policies professionally.
• Problem solves: think analytically to resolve issues on first contact.
• Multitasks: navigate multiple systems and screens efficiently.
• Escalates systemic issues: identify areas for improvement and report to leadership.

Skills

Customer service

Empathy

Communication

Education

High School Diploma or GED

Job description

Wayfair in Hartford, CT is seeking a Customer Service Representative to assist customers with orders, returns, and product information. You will handle inquiries via phone, chat, and email, delivering a human-centered experience without scripts, and you will be trained with comprehensive support tools.

The role emphasizes empathy, problem solving, and timely communication, with opportunities for growth within a supportive team.