Remote Spanish-Speaking Customer Support Specialist

Wayfair; Cheyenne (WY); On-site; USD 27,552 - 41,328; Full time

Benefits offered by this job

Health, dental, vision

401(k) match

Paid time off

Parental leave

Tuition reimbursement

Employee discount

Volunteer day

Job summary

Wayfair is seeking a full-time, Spanish-speaking customer service representative to work remotely from Cheyenne, WY. You will assist customers via phone, chat, and email with shipping questions, returns, replacements, and order status, while maintaining empathy and problem-solving skills.

Fluency in Spanish and English is required, along with a high school diploma and a reliable home internet connection. The role demands independent work, strong communication, and punctual attendance in a

Qualifications

• Fluent in Spanish and English with strong reading, writing, and comprehension.
• High school diploma, GED, or equivalent; bachelor's degree preferred.
• Reliable home internet: at least 25Mbps download and 5Mbps upload.
• Knowledge of Windows operating system.
• Dedicated, quiet workspace free from distractions.
• Excellent communication skills and ability to work independently.

Responsibilities

• Provide first-class support to customers via phone, chat, and email.
• Respond to inquiries about shipping, damages, returns, replacements, assemblies, and order status.
• Handle 50–60 calls per shift in a fast-paced, high-volume environment.
• Use empathy and problem-solving skills to resolve issues without relying on canned scripts.
• Multi-task across multiple computer screens and dashboards to ensure rapid resolutions.
• Identify and communicate systemic issues to leadership for continuous improvement.
• Maintain reliable attendance and punctuality for all scheduled shifts.

Skills

Fluent in Spanish & English

Excellent communication

Independent work

Education

High school diploma or GED

Bachelor's degree preferred

Tools

Windows OS

Job description

Wayfair is seeking a full-time, Spanish-speaking customer service representative to work remotely from Cheyenne, WY. You will assist customers via phone, chat, and email with shipping questions, returns, replacements, and order status, while maintaining empathy and problem-solving skills.

Fluency in Spanish and English is required, along with a high school diploma and a reliable home internet connection. The role demands independent work, strong communication, and punctual attendance in a