Bilingual Customer Support Executive (Spanish/English)

Wayfair; Des Moines (IA); Remote; USD 27,552 - 41,328; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k) matching

Paid break days

Paid holidays

Parental leave

Tuition assistance

Employee discount

Job summary

Wayfair in Des Moines, USA, is seeking a Customer Service Executive to assist Spanish-speaking customers with post-order issues, including shipping questions, damages, returns, and notifications. You will handle 50–60 requests per shift across phone, live chat, and email, while maintaining reliability and punctuality.

The role requires bilingual fluency, a high school diploma, and experience working from home with Windows. Strong attendance and ability to pass an assessment are expected.

Qualifications

• Fluent in Spanish and English (written and verbal).
• Minimum age 18+.
• High school diploma, GED, or equivalent.

Responsibilities

• Support Spanish-speaking customers with post-order issues (shipping, damages, returns, replacements, notifications).
• Handle 50–60 contact requests per shift across phone, live chat, and email.

Skills

Spanish fluency

English fluency

Remote work experience

Windows OS experience

Reliable internet

Strong attendance

Education

High school diploma

Tools

Windows

Job description

Wayfair in Des Moines, USA, is seeking a Customer Service Executive to assist Spanish-speaking customers with post-order issues, including shipping questions, damages, returns, and notifications. You will handle 50–60 requests per shift across phone, live chat, and email, while maintaining reliability and punctuality.

The role requires bilingual fluency, a high school diploma, and experience working from home with Windows. Strong attendance and ability to pass an assessment are expected.