Spanish Bilingual Customer Care Specialist

Wayfair; Bryan (TX); On-site; USD 35,000 - 45,000; Full time

Job summary

Wayfair in Bryan, Texas is seeking a Customer Service Representative to assist customers with post-order issues including returns, refunds, and delivery status. You will meet customer satisfaction metrics, maintain professionalism in interactions, and document call trends.

The ideal candidate will possess a Bachelor’s degree or equivalent experience and be fluent in Spanish. This role offers the chance to grow a career in customer service and work as part of a team to achieve goals.

Qualifications

• Bachelor’s degree preferred and/or equivalent customer service experience.
• Must speak fluent Spanish.
• Excellent communication and relationship building skills.
• Desire to make customer service a career.
• Service experience, preferably in a call center.

Responsibilities

• Service customers with post-order issues like returns and refunds.
• Meet customer satisfaction and efficiency metrics.
• Project a professional company image through interactions.
• Document trends in customer calls.
• Perform other job-related duties as assigned.

Skills

Fluent Spanish

Excellent communication skills

Relationship building skills

Problem-solving abilities

Service experience

Education

Bachelor’s Degree or equivalent customer service experience

Job description

Wayfair in Bryan, Texas is seeking a Customer Service Representative to assist customers with post-order issues including returns, refunds, and delivery status. You will meet customer satisfaction metrics, maintain professionalism in interactions, and document call trends.

The ideal candidate will possess a Bachelor’s degree or equivalent experience and be fluent in Spanish. This role offers the chance to grow a career in customer service and work as part of a team to achieve goals.