Bilingual Customer Support Specialist (Spanish/English)

MaziCTools; United States; Remote; USD 33,062 - 44,083; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

401(k) Plan

Vacation / PTO

Employee Discounts

Career Development

Flexible Work Arrangements

Job summary

Wayfair is seeking a dedicated Customer Service professional in the USA to assist customers with post-order issues, including shipping questions, damages, returns, and exchanges. You will provide a best-in-class experience without scripts and use available training to navigate orders and resolve inquiries.

There is a focus on empowering customers to create spaces that reflect their needs and values, with continuous development and career opportunities within a supportive team.

Qualifications

• Must be 18 years or older.
• High School Diploma or GED or equivalent.
• Must read, write, and understand English and Spanish.
• Training is 100% mandatory.
• Must pass a candidate assessment to proceed with the interview process.

Responsibilities

• Assist customers with post-order issues such as shipping questions, damage, returns, exchanges, assembly service, and order notifications.
• Provide a best-in-class customer experience with no scripts and real human interactions.
• Invest in continuous development and career opportunities with training and team support.

Skills

Customer service

Communication

Problem solving

Empathy

Education

High School Diploma or GED

Tools

Windows OS

Job description

Wayfair is seeking a dedicated Customer Service professional in the USA to assist customers with post-order issues, including shipping questions, damages, returns, and exchanges. You will provide a best-in-class experience without scripts and use available training to navigate orders and resolve inquiries.

There is a focus on empowering customers to create spaces that reflect their needs and values, with continuous development and career opportunities within a supportive team.