Bilingual Customer Care Pro — Fast, Impactful Support

Wayfair; Hoschton (GA); Remote; USD 27,552 - 41,328; Full time

Benefits offered by this job

Health coverage

401(k) match

Paid time off and holidays

Parental leave

Education reimbursement

Employee discounts

Job summary

Wayfair is seeking a Customer Service Representative in Atlanta, GA to handle inbound calls, chat, and email with bilingual English/Spanish proficiency. The role emphasizes independent problem solving and high-quality customer interactions in a fast-paced environment.

The position offers hourly pay of $20–$30 with benefits starting Day 1, plus opportunities for training and professional development. A dedicated workspace and reliable internet are required.

Qualifications

• Must be fluent in English and Spanish (reading, writing, speaking).
• Must be 18 years of age or older.
• Bachelor's degree or GED or equivalent education.
• Reliable high‑speed internet (minimum 25 Mbps) and dedicated workspace.
• Comfort navigating multiple browsers and support tools.
• Strong multitasking, problem‑solving, and active listening skills.

Responsibilities

• Answer and resolve 50–60 inbound calls per shift across phone, chat, and email.
• Assist customers with order-related issues: shipping questions, damages, returns, replacements, assembly services, and order notices.
• Resolve issues independently using available tools; avoid canned responses.
• Track time-to-solution metrics to exceed performance goals.
• Escalate systemic issues and provide feedback to improve processes.
• Maintain a respectful and professional tone during high-volume interactions.

Skills

Spanish and English

Multitasking

Active listening

Problem solving

Computer literacy

Education

Bachelor's degree or GED

Job description

Wayfair is seeking a Customer Service Representative in Atlanta, GA to handle inbound calls, chat, and email with bilingual English/Spanish proficiency. The role emphasizes independent problem solving and high-quality customer interactions in a fast-paced environment.

The position offers hourly pay of $20–$30 with benefits starting Day 1, plus opportunities for training and professional development. A dedicated workspace and reliable internet are required.