Bilingual Customer Support Specialist (Spanish/English)

Snake River Physical Therapy; Idaho Falls (ID); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

401(k) with contribution match

Tuition Reimbursement

Company profit sharing

Longevity bonuses

$100 free Melaleuca products every月

Opportunities for pay increases and !

Fun company events

Job summary

Melaleuca is seeking a Customer Service team member to respond to inbound calls and resolve issues, contributing to a world-class customer experience. You will help translate, process orders, and resolve concerns in a fast-paced setting, while upholding confidentiality and quality service.

This role emphasizes bilingual support (Spanish/English), accurate data entry, and professional, independent work habits within a values-driven organization that prioritizes employee respect and growth.

Qualifications

• Fluent in Spanish and English to assist diverse customers.
• Proficient typing skills (30+ WPM) for accurate order processing.
• Strong problem-analysis abilities to determine best options for customers.
• Able to work in a fast-paced environment and manage stress effectively.

Responsibilities

• Answer calls in a professional and courteous manner to delight customers.
• Analyze customer situations and determine viable options that best serve them.
• Accurately place telephone orders offering specials, promotions, and services.
• Work independently and professionally.

Skills

Bilingual Spanish/English

Typing 30+ WPM

Problem analysis

Work well under pressure

Confidential information handling

Job description

Melaleuca is seeking a Customer Service team member to respond to inbound calls and resolve issues, contributing to a world-class customer experience. You will help translate, process orders, and resolve concerns in a fast-paced setting, while upholding confidentiality and quality service.

This role emphasizes bilingual support (Spanish/English), accurate data entry, and professional, independent work habits within a values-driven organization that prioritizes employee respect and growth.