Bilingual Customer Support Specialist Spanish/English

Sherwin-Williams Co.; Cumming (GA); Presencial; USD 17.000 - 22.000; Jornada completa

Descripción de la vacante

Sherwin-Williams Co. is seeking a Customer Service Specialist to assist wholesale and retail customers, determine needs, and recommend products. You will resolve concerns, maintain product standards, and contribute to sales goals while staying current on product features.

Responsibilities include processing transactions, stocking, tinting and mixing products, and supporting deliveries. This role requires English/Spanish fluency and a flexible schedule including evenings and weekends.

Formación

• Must be 18 years or older.
• Must be legally authorized to work in the United States without sponsorship now or in the future.
• Must read, write, and communicate in English and Spanish.
• Must have a valid, unrestricted Driver’s License.
• Must be able to lift up to 70 lbs. on occasion and 50 lbs. frequently.
• Must be able to work evenings and weekends.
• If internal to Sherwin-Williams, must have at least a “meets expectations” rating and completed HR Cloud eLearning courses.

Responsabilidades

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and by phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately according to policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas; pull products from floor or warehouse.

Conocimientos

Customer service

Sales

Bilingual English/Spanish

Educación

High School diploma or GED

Descripción del empleo

Sherwin-Williams Co. is seeking a Customer Service Specialist to assist wholesale and retail customers, determine needs, and recommend products. You will resolve concerns, maintain product standards, and contribute to sales goals while staying current on product features.

Responsibilities include processing transactions, stocking, tinting and mixing products, and supporting deliveries. This role requires English/Spanish fluency and a flexible schedule including evenings and weekends.