Bilingual Customer Support Specialist Remote Medi-Cal Help

Amerit Consulting; Rancho Cordova (CA); Hybrid; USD 23.000 - 33.000; Vollzeit

Zusammenfassung

Amerit Consulting seeks a Bilingual Customer Service Representative in Rancho Cordova, CA. The role starts with on-site training, with potential remote work after training. In this 3-month+ assignment, you will handle inbound calls, assist with Medi-Cal enrollment, and update records to ensure accurate customer information.

Strong language skills and reliable internet are required. Candidates must reside within 30 miles of Rancho Cordova and pass background screenings.

Qualifikationen

• High school diploma or GED required.
• At least 1 year of customer service experience.
• Fluency in English and at least one listed second language (Spanish, Armenian, Cantonese, Farsi, Korean, Mandarin, Japanese, Thai, Laotian, Ukrainian, or Vietnamese).
• Strong communication, computer and problem-solving skills.
• Must reside within 30 miles of Rancho Cordova, CA and be available for onsite training.

Aufgaben

• Handle inbound customer service calls and occasional follow-ups.
• Assist members with Medi-Cal enrollment, eligibility, benefits, and health plan selection.
• Update enrollment records and resolve customer inquiries accurately.

Kenntnisse

Fluent English

Bilingual language requirement

Customer service

Communication skills

Problem-solving

Ausbildung

High school diploma or GED

Jobbeschreibung

Amerit Consulting seeks a Bilingual Customer Service Representative in Rancho Cordova, CA. The role starts with on-site training, with potential remote work after training. In this 3-month+ assignment, you will handle inbound calls, assist with Medi-Cal enrollment, and update records to ensure accurate customer information.

Strong language skills and reliable internet are required. Candidates must reside within 30 miles of Rancho Cordova and pass background screenings.