Bilingual Health-Insurance Customer Support Specialist

Amerit Consulting; Rancho Cordova (CA); Hybrid; USD 25,000 - 30,000; Full time

Job summary

Amerit Consulting seeks an accomplished Customer Service Representative for a 6-month project in Rancho Cordova, CA. After a 4–5 week on-site training period, employees will work remotely from a private home office with a quiet environment.

Local candidates only, with a requirement for a high-speed wired connection. Primary languages include Spanish and several others; prior healthcare/insurance/call center experience is preferred.

Qualifications

• HS diploma or GED required.
• 2–3 years of customer service experience in healthcare/insurance/call center.

Responsibilities

• Responds to inbound calls and outbound inquiries with accurate information.
• Assist beneficiaries with enrollment transactions and related requests.
• Maintain knowledge of program policies, procedures, and contract requirements.
• Ensure compliance with project guidelines and QA standards.
• Provide support and back-up for forms processing and research tasks as needed.

Skills

Customer service

Phone support

Problem solving

Spanish language

Education

HS diploma or GED

Job description

Amerit Consulting seeks an accomplished Customer Service Representative for a 6-month project in Rancho Cordova, CA. After a 4–5 week on-site training period, employees will work remotely from a private home office with a quiet environment.

Local candidates only, with a requirement for a high-speed wired connection. Primary languages include Spanish and several others; prior healthcare/insurance/call center experience is preferred.