Bilingual Customer Service Representative – Healthcare

Amerit Consulting; Rancho Cordova (CA); Hybrid; USD 23.000 - 33.000; Vollzeit

Benefits dieser Stelle

Remote work after training

Company-provided equipment

Zusammenfassung

Amerit Consulting is seeking bilingual Customer Service Representatives to support Medi‑Cal enrollment and member services in California. This is a customer-facing role focused on inbound calls with occasional outbound follow-up, assisting beneficiaries with coverage options, enrollment, and plan details.

After 4–5 weeks of onsite training in Rancho Cordova, CA, you will transition to remote work with company equipment. Full-time contract, Mon–Fri, 9:00 AM–6:00 PM PST, starting Nov 30, 2026.

Qualifikationen

• High School Diploma, GED, or equivalent.
• Minimum 1 year of customer service experience.
• Bilingual fluency in English and at least one of the required languages listed.

Aufgaben

• Handle inbound customer service calls and conduct outbound follow-up calls as needed.
• Assist Medi-Cal beneficiaries with questions regarding healthcare coverage, enrollment, and managed care plans.
• Explain plan options, eligibility, and enrollment procedures.
• Escalate complex inquiries to supervisors when necessary.

Kenntnisse

Bilingual

Customer service

Healthcare enrollment

Call center

Jobbeschreibung

Bilingual Customer Service Representative – Healthcare | Remote After Training | Rancho Cordova, CA

Hiring Bilingual Customer Service Representatives in Rancho Cordova, CA! Join a healthcare enrollment support program assisting Medi-Cal beneficiaries with health insurance enrollment, managed care plan selection, and customer service inquiries.

Work remotely after 4–5 weeks of paid onsite training. Earn $20.25/hour (W2) with a Monday–Friday schedule. Candidates must live within 30 miles of Rancho Cordova, CA.

• Position: Bilingual Customer Service Representative – Healthcare
• Contract Duration: 6 Months (Possible Extension)
• Pay Rate: $20.25/hour (W2)
• Start Date: November 30, 2026
• Schedule: Monday–Friday, 9:00 AM–6:00 PM PST
• Employment Type: Full-Time Contract
• Training Address: 11050 Olson Drive, Suite 100, Rancho Cordova, CA 95670

Work Arrangement – Important

• Candidates must reside within 30 miles of Rancho Cordova, California.
• Initial training is conducted 100% onsite for 4–5 weeks.
• Following training, employees will transition to remote work with company-provided equipment.
• Employees may choose to continue working onsite.
• Remote employees must have reliable high-speed internet and a quiet, private workspace.
• Full-time availability is required. Part-time schedules cannot be accommodated.

Position Overview

We are seeking experienced Bilingual Customer Service Representatives to support a healthcare enrollment and member services program serving California Medi-Cal beneficiaries.

In this role, you will assist individuals and families with understanding healthcare coverage options, selecting managed care plans, completing enrollment and disenrollment transactions, and resolving healthcare benefits inquiries.

This is a customer-facing, primarily inbound call center position with occasional outbound follow-up calls. Successful candidates will demonstrate strong bilingual communication skills, customer service experience, computer proficiency, and the ability to deliver accurate information in a fast-paced environment.

Key Responsibilities

Healthcare Customer Service & Call Center Support

• Handle inbound customer service calls and conduct outbound follow-up calls as needed.
• Assist Medi-Cal beneficiaries with questions regarding healthcare coverage, enrollment, and managed care plans.
• Explain available healthcare plan options, eligibility requirements, and enrollment procedures.
• Respond professionally to customer questions, concerns, and service requests.li>
• Escalate complex inquiries to supervisors or appropriate county/state agencies when necessary.

Healthcare Enrollment & Benefits Assistance

• Process enrollment and disenrollment transactions accurately.
• Assist beneficiaries with medical exemptions, waiver inquiries, and enrollment status updates.
• Help eligible individuals and families understand their healthcare plan options and select appropriate coverage.
• Maintain current knowledge of Medi-Cal program policies, procedures, and available managed care plans.

Documentation, Quality & Compliance

• Maintain accurate customer records and transaction documentation.
• Follow established procedures, contractual compliance requirements, and customer service standards.
• Meet established productivity, quality assurance, and performance goals.
• Communicate effectively with supervisors and internal support teams.
• Provide backup assistance with forms processing and research functions as needed.
• Perform other duties as assigned by management.

Required Qualifications

• High School Diploma, GED, or equivalent certification.
• Minimum 1 year of customer service or related experience.
• Bilingual fluency in English and at least one of the required languages listed below.
• Strong verbal and written communication skills.
• Computer proficiency and ability to quickly learn new software applications.
• Excellent organizational, interpersonal, and problem-solving skills.
• Ability to manage multiple tasks in a fast-paced, deadline-driven environment.
• Ability to follow established procedures and meet quality and productivity standards.
• Ability to work independently and collaboratively within a team.
• Ability to remain in a stationary position for extended periods.

Preferred Qualifications

• Previous experience in a call center or contact center environment.
• Experience in healthcare, health insurance, human services, or public assistance programs.
• Experience assisting the public with healthcare benefits, insurance enrollment, or eligibility inquiries.

Required Bilingual Languages

• Spanish
• Farsi (Persian)
• Japanese
• Korean
• Thai
• Laotian (Lao)
• Vietnamese

Why Consider This Opportunity?

• Remote work after initial onsite training.
• Company-provided equipment for remote work.
• Opportunity to support California residents with healthcare coverage and Medi‑Cal enrollment.

Company Overview:

Amerit Consulting is a nationwide staffing and consulting firm supporting Fortune 500 clients across healthcare, technology, engineering, and professional services. With over 2,000 employees across 47 states, Amerit specializes in contract, temporary, and direct hire staffing solutions.

Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws.