Bilingual Customer Service Rep in Rancho Cordova, CA

Amerit Consulting; Rancho Cordova (CA); Hybrid; USD 23.000 - 33.000; Vollzeit

Zusammenfassung

Amerit Consulting seeks a Bilingual Customer Service Representative in Rancho Cordova, CA. The role starts with on-site training, with potential remote work after training. In this 3-month+ assignment, you will handle inbound calls, assist with Medi-Cal enrollment, and update records to ensure accurate customer information.

Strong language skills and reliable internet are required. Candidates must reside within 30 miles of Rancho Cordova and pass background screenings.

Qualifikationen

• High school diploma or GED required.
• At least 1 year of customer service experience.
• Fluency in English and at least one listed second language (Spanish, Armenian, Cantonese, Farsi, Korean, Mandarin, Japanese, Thai, Laotian, Ukrainian, or Vietnamese).
• Strong communication, computer and problem-solving skills.
• Must reside within 30 miles of Rancho Cordova, CA and be available for onsite training.

Aufgaben

• Handle inbound customer service calls and occasional follow-ups.
• Assist members with Medi-Cal enrollment, eligibility, benefits, and health plan selection.
• Update enrollment records and resolve customer inquiries accurately.

Kenntnisse

Fluent English

Bilingual language requirement

Customer service

Communication skills

Problem-solving

Ausbildung

High school diploma or GED

Jobbeschreibung

Our client, a US Fortune 1,000 company and a major process services provider to Government Health and Human services agencies in the US,seeks an accomplished Bilingual Customer Service Rep in Rancho Cordova, CA.”

** LOCATION: Remote 11050 Olson Drive Suite 100, Rancho Cordova, CA, 95670| (Candidate must reside within 25 miles of Rancho Cordova, CA.)

** DURATION: 3 Months +

** WORK SCHEDULE: On-Site training: 4-5 weeks from 9:00 am - 6:00 pm PST - Once training is completed; staff will be sent home with equipment to work remotely.

Although remote work is “required”, applicants have the option to work in the office.

Project hours of operation: Monday to Friday, 9:00 am to 6:00 pm PST

** TRAINING: 4-5 Weeks

Pay Rate: $20.25/hr. W2

Note:

Initial Training will be ONSITE, after training, they will work remotely until TBD.

Bilingual fluency in English and one of these commonly spoken languages: Spanish, Armenian, Cantonese, Farsi, Korean, Mandarin Japanese, Thai, Laotian, Vietnamese, Ukrainian.

ESSENTIAL JOB DUTIES:

• Handle inbound customer service calls and occasional follow-ups.
• Assist members with Medi-Cal enrollment, eligibility, benefits, and health plan selection.
• Update enrollment records and resolve customer inquiries accurately.

QUALIFICATIONS / REQUIREMENTS:

• Education: At least HS diploma / GED
• At least 1 year of customer service experience.
• Fluency in English and at least one of the following languages: Spanish, Armenian, Cantonese, Farsi, Japanese, Korean, Mandarin, Thai, Laotian, Ukrainian, or Vietnamese.
• Strong communication, computer, and problem-solving skills.
• Must reside within 30 miles of Rancho Cordova, CA and be available for onsite training.
• Reliable high-speed internet and a quiet workspace for remote work.

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NOTE: Candidates that are offered a position are required to pass pre-employment background screenings.

Company Overview:

Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally; as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients’ businesses forward.

Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws.