Bilingual Customer Support Specialist - Inbound Help Desk

MCI; Savannah (GA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits after 60 days

Incentives & rewards, including cash bonuses

Job summary

MCI is hiring Bilingual Customer Service Representatives in Savannah, GA to support inbound customer service and back-office operations. The role involves handling inquiries, product questions, and basic technical issues for well-known brands.

Applicants must be 18 or older and possess a high school diploma. Strong communication skills and the ability to work in a fast-paced environment are essential. A competitive benefits package is offered, including health benefits and paid time off.

Qualifications

• Must be 18 years or older.
• Excellent written and verbal communication skills required.
• Strong problem-solving and customer service skills.

Responsibilities

• Handle inbound and outbound calls courteously and professionally.
• Resolve customer issues using first-call resolution strategies.
• Accurately document customer interactions in CRM systems.

Skills

Excellent written and verbal communication skills

Strong problem-solving

Customer service skills

Ability to type 20+ words per minute

Time-management skills

Ability to multi-task

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating systems

Job description

MCI is hiring Bilingual Customer Service Representatives in Savannah, GA to support inbound customer service and back-office operations. The role involves handling inquiries, product questions, and basic technical issues for well-known brands.

Applicants must be 18 or older and possess a high school diploma. Strong communication skills and the ability to work in a fast-paced environment are essential. A competitive benefits package is offered, including health benefits and paid time off.