Bilingual Customer Service Team Lead – Coaching & Growth

Uline; Gurnee (IL); On-site; USD 45,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k) with 6% employer match

Bonuses

Paid holidays & PTO

Tuition assistance

Job summary

Uline, a family-owned company and North America’s leading distributor of shipping, industrial, and packaging materials, seeks a Bilingual Customer Service Team Lead at its Kenosha, WI branch. You will coach representatives, review interactions, and drive a fast, friendly, customer-focused experience.

On-site role with growth potential. Requirements include a high school diploma, 3+ years in customer service, 2+ years in leadership, and fluent English/Spanish communication.

Qualifications

• High School diploma or equivalent required.
• Bachelor’s degree preferred.

Responsibilities

• Coach and develop Bilingual Customer Service Representatives in all areas including product knowledge, policies and procedures as well as performance metrics.
• Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews for increased success.
• Provide feedback to management on processes improvements that increase efficiency and customer satisfaction.
• Facilitate team meetings and one-on-one sessions to communicate policy updates, company information and provide training and coaching.
• Handle escalated customer issues and provide weekly support for customer interactions.

Job description

Uline, a family-owned company and North America’s leading distributor of shipping, industrial, and packaging materials, seeks a Bilingual Customer Service Team Lead at its Kenosha, WI branch. You will coach representatives, review interactions, and drive a fast, friendly, customer-focused experience.

On-site role with growth potential. Requirements include a high school diploma, 3+ years in customer service, 2+ years in leadership, and fluent English/Spanish communication.