Bilingual Customer Support Specialist (EN/ES) - On Site

Akima; Portsmouth (NH); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Tuition reimbursement

401(k) and health/dental/vision plans

Employee Assistance Plan

Paid training and paid time off

Job summary

LDRM, a joint venture including Lockwood Hills Federal, Akima, seeks a Customer Service Representative to understand customer needs, answer inquiries, and update records. The role emphasizes responding professionally, handling requests, and maintaining databases in a dynamic environment.

Candidates should be bilingual (English/Spanish), possess strong administrative skills, and demonstrate reliable work ethics.

Qualifications

• Bilingual English and Spanish fluent (verbal and written).
• Strong administrative and organizational skills required.
• Basic computer skills necessary.
• Excellent interpersonal and communication abilities.
• Professional work ethic and reliability expected.
• Ability to work independently and as part of a team.
• Analytical mindset with attention to detail and trend analysis.

Responsibilities

• Determine customer requirements by asking probing questions.
• Answer inquiries by clarifying needs and providing information.
• Resolve problems by researching and offering solutions and escalating when needed.
• Fulfill requests by clarifying information, processing transactions, and routing as required.
• Maintain and update databases with accurate information.
• Report equipment malfunctions and follow procedures to keep systems operational.

Skills

Bilingual English/Spanish

Administrative skills

Organizational skills

Basic computer skills

Interpersonal communication

Professional work ethic

Team collaboration

Analytical skills

Job description

LDRM, a joint venture including Lockwood Hills Federal, Akima, seeks a Customer Service Representative to understand customer needs, answer inquiries, and update records. The role emphasizes responding professionally, handling requests, and maintaining databases in a dynamic environment.

Candidates should be bilingual (English/Spanish), possess strong administrative skills, and demonstrate reliable work ethics.