Bilingual Spanish Customer Support Specialist

EffizoJobs, LLC; United States; Remote; USD 23,000 - 28,000; Full time

Benefits offered by this job

Paid Time Off

401k with match

Holiday pay

Medical/Dental/Vision

Group Life Insurance

Employee Assistance Program

Educational Assistance

Job summary

DISA Global Solutions is seeking a Bi-lingual Spanish-speaking Customer Service Representative I to support daily operations, respond to inquiries via phone, email, and chat, and maintain accurate customer records while upholding company policies.

You will collaborate with Operations, Technical Support, Sales, and Billing to resolve issues, escalate complex concerns, and ensure a positive customer experience.

Qualifications

• Spanish fluency required (read, write and speak).
• 1–2 years of customer service experience preferred.
• Experience in healthcare, technology, education, finance, government, call center, or other customer-facing environments is a plus.
• Strong verbal and written communication with a customer-focused approach.
• Basic proficiency with CRM (Salesforce preferred) and Microsoft Office.
• Strong attention to detail and ability to maintain accurate customer records.
• Ability to manage multiple tasks and navigate multiple systems in a fast-paced environment.
• Demonstrated professionalism, confidentiality, adaptability, and teamwork.

Responsibilities

• Respond to inquiries via phone, email, and chat with accuracy and professionalism.
• Assist customers with account maintenance, service requests, and product questions.
• Document customer interactions in CRM systems.
• Escalate complex issues to the appropriate team or supervisor.
• Maintain knowledge of products, services, procedures, and customer support resources.
• Collaborate with Operations, Technical Support, Sales, and Billing to resolve issues.
• Participate in trainings and process improvement initiatives.

Skills

Spanish fluency

Customer service experience

Communication skills

CRM systems

Microsoft Office

Attention to detail

Multitasking

Problem-solving

Professionalism

Education

High school diploma or GED

Tools

Salesforce

Microsoft Office

Job description

DISA Global Solutions is seeking a Bi-lingual Spanish-speaking Customer Service Representative I to support daily operations, respond to inquiries via phone, email, and chat, and maintain accurate customer records while upholding company policies.

You will collaborate with Operations, Technical Support, Sales, and Billing to resolve issues, escalate complex concerns, and ensure a positive customer experience.