Overnight Bilingual Customer Support Specialist

Uline; Anaheim (CA); On-site; USD 41,000 - 48,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Paid holidays

Paid time off

Tuition Assistance Program

Job summary

Uline, a family-owned company, is seeking an Overnight Bilingual Customer Support Specialist in California. You will handle orders, answer product questions, and deliver legendary service via phone, email, and chat, building lasting relationships with customers.

This full-time role offers Friday–Tuesday, 9 PM to 5:30 AM hours, a $4 shift differential, and comprehensive training to grow product knowledge and problem-solving skills. Bilingual in English and Spanish required.

Qualifications

• High school diploma or equivalent. Bachelor’s degree preferred.
• Excellent problem-solving, listening and communication skills.
• Prior customer service experience is a plus, but if you are eager to learn, we will train you!
• Bilingual (English / Spanish) - fluent in both verbal and written forms.

Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.
• Be a product and solutions expert! We'll equip you to answer product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Skills

Bilingual

Customer service

Education

High school diploma

Bachelor's degree preferred

Job description

Uline, a family-owned company, is seeking an Overnight Bilingual Customer Support Specialist in California. You will handle orders, answer product questions, and deliver legendary service via phone, email, and chat, building lasting relationships with customers.

This full-time role offers Friday–Tuesday, 9 PM to 5:30 AM hours, a $4 shift differential, and comprehensive training to grow product knowledge and problem-solving skills. Bilingual in English and Spanish required.