Bilingual Customer Support Specialist (Bengali/English)

Specialtouch; New York (NY); On-site; USD 26,863 - 30,307; Full time

Benefits offered by this job

Company-paid medical insurance (after 

3+ weeks paid time off

Bonuses available

Room for growth – YES, we promote from

Hours: 35–39 per week

Job summary

Special Touch Home Care is seeking a bilingual Bengali/English Customer Service Representative to assist consumers, personal assistants, and designated representatives with navigating the application and onboarding process for our services.

You will guide individuals through registrations, provide status updates, and resolve any pending documentation issues, while maintaining accurate records and collaborating with internal departments to ensure smooth processing.

Qualifications

• Bilingual Bengali and English fluency required (spoken and written).
• 1+ year of customer service or administrative experience (healthcare preferred).
• Strong communication and organizational skills; ability to multitask in a fast-paced office.

Responsibilities

• Assist consumers, personal assistants, and designated representatives with inquiries and support.
• Guide individuals through accurate registration and completion of applications.
• Provide updates on application status and help resolve any pending documentation issues.
• Respond to incoming calls and provide friendly, helpful service.
• Maintain accurate records of all interactions and documentation.
• Collaborate with internal departments to ensure smooth processing and resolution of client needs.

Skills

Bilingual Bengali/English

Strong communication

Data entry

Education

High school diploma or equivalent

1+ year customer service/admin experience

Tools

Microsoft Office

CRM/EMR systems

Job description

Special Touch Home Care is seeking a bilingual Bengali/English Customer Service Representative to assist consumers, personal assistants, and designated representatives with navigating the application and onboarding process for our services.

You will guide individuals through registrations, provide status updates, and resolve any pending documentation issues, while maintaining accurate records and collaborating with internal departments to ensure smooth processing.