Bilingual Remote Customer Service Specialist Bengali/English

Special Touch Home Care Services; United States; Remote; USD 23,000 - 29,000; Full time

Benefits offered by this job

Bonuses available

Paid time off

Medical insurance after probation

Room for growth

Job summary

Special Touch Home Care Services is seeking a dedicated bilingual Bengali/English Customer Service Representative to help clients navigate the onboarding process for our in-home care services. You will assist consumers, personal assistants, and designated representatives with inquiries, registration, and documentation, delivering friendly, professional support.

Requirements: high school diploma, 1+ year in customer service or healthcare-adjacent roles, strong communication and data-entry skills,

Qualifications

• High school diploma or equivalent is required.
• 1+ year of customer service or administrative experience (healthcare preferred).
• Strong communication and organizational skills.
• Ability to multitask in a fast-paced environment.
• Must be fluent in both Bengali and English (spoken and written).
• Proficiency with basic computer applications (Microsoft Office, CRM/EMR systems).

Responsibilities

• Assist consumers, personal assistants, and designated representatives with inquiries and support
• Guide individuals through accurate registration and completion of applications
• Provide updates on application status and help resolve any pending documentation issues
• Respond to incoming calls and provide friendly, helpful service
• Maintain accurate records of all interactions and documentation
• Collaborate with internal departments to ensure smooth processing and resolution of client needs

Skills

Bilingual Bengali/English

Customer service

Data entry

Education

High school diploma or equivalent

Tools

CRM/EMR systems

Microsoft Office

Job description

Special Touch Home Care Services is seeking a dedicated bilingual Bengali/English Customer Service Representative to help clients navigate the onboarding process for our in-home care services. You will assist consumers, personal assistants, and designated representatives with inquiries, registration, and documentation, delivering friendly, professional support.

Requirements: high school diploma, 1+ year in customer service or healthcare-adjacent roles, strong communication and data-entry skills,