On-Site Seasonal Customer Care Specialist

Teleperformance; El Paso (TX); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Career growth opportunities

Job summary

Teleperformance in El Paso, TX is hiring a Contact Agent Specialist on-site to manage inbound and outbound communications with professional excellence, using web-based tools to resolve inquiries and ensure a seamless customer experience in a fast-paced environment. The ideal candidate has at least 6 months of customer service experience, can type 25 words per minute, and is 18 years or older.

A High School Diploma or equivalent is required; college degree is a plus.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and Windows-based knowledge.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through VIDEO
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive
• Appropriately communicate with customers

Skills

Process Excellence

Collaboration

Communication

Organizational Skills

Emotional Intelligence

Open-Mindedness

Critical Thinking

Solution-Oriented

Education

High School Diploma or equivalent

Tools

Windows-based systems

Job description

Teleperformance in El Paso, TX is hiring a Contact Agent Specialist on-site to manage inbound and outbound communications with professional excellence, using web-based tools to resolve inquiries and ensure a seamless customer experience in a fast-paced environment. The ideal candidate has at least 6 months of customer service experience, can type 25 words per minute, and is 18 years or older.

A High School Diploma or equivalent is required; college degree is a plus.