Bilingual Customer Service & Sales Support Specialist

U.S. Spice Mills, Inc.

Bloomingdale Township (IL)

On-site

USD 42,000 - 62,000

Full time

11 days ago

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Job summary

U.S. Spice Mills, Inc. in Glendale Heights, IL, is seeking a Customer Service & Sales Support Associate to own accounts from inquiry to delivery.

Manage communications, order entry, and logistics, while supporting the Director of Sales on strategic initiatives. Ideal candidates have 3–5+ years in customer service or sales support in manufacturing, bilingual English/Spanish, and proficiency with MS Office and ERP systems.

Qualifications

3-5+ years of previous Customer Service and/or Sales Support experience, preferably within a manufacturing facility.
Strong interpersonal skills with the ability to follow complex written and verbal instructions.
Bilingual with proficiency in both English and Spanish is required.
Intermediate skills in MS Office Suite/Google Docs with good typing skills; experience with ERP software and inventory management systems is a plus.
Ability to work effectively in a fast-paced environment with no sensitivity to food products or strong spice aromas.
Must be highly detail-oriented to ensure accuracy in contracts, labeling, and lot number tracking.

Responsibilities

Account Management & Communication: Act as the dedicated owner for assigned accounts, responding to inquiries via email and phone in a professional, timely manner.
Order Entry & Data Integrity: Accurately enter customer orders, transaction details, and contact information into the ERP system.
Logistics & Fulfillment Coordination: Schedule truck shipments, coordinate with the warehouse team for order picking, and verify that all shipping details match the sales order before finalizing.
Documentation & Labeling: Generate and verify pallet tags, bills of lading, and packing slips; ensure COA is sent to customers with correct lot information.
Sales Support: Assist the Director of Sales with preparing for customer visits, conducting annual volume reviews, and executing other sales-related initiatives.
Inventory & Production Liaison: Coordinate with production to identify manufacturing needs and track inventory levels to determine product availability.
Problem Resolution: Proactively identify and resolve customer complaints or logistics issues, troubleshooting through internal resources before escalation.