Bilingual Support Specialist - Spanish/English

Johnny's Selected Seeds; Waterville (ME); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

401(k) with Company Match

ESOP

Paid Time Off

Parental Leave

Educational Assistance

Employee Discounts

Job summary

Johnny's Selected Seeds is seeking a Bilingual Customer Support Specialist (Spanish/English) to join our onsite team in Fairfield, ME. You will help farmers, gardeners, and growers across North America through phone, email, chat, and other channels, delivering friendly, accurate service.

The role emphasizes multilingual communication, product knowledge, order entry, and collaboration with internal teams to resolve issues.

Qualifications

• Fluent in Spanish and English, written and spoken.
• Excellent communication and customer service skills.
• Able to work across multiple computer systems.
• Detail-oriented with strong problem-solving abilities.
• Adaptable, self-motivated, and able to manage multiple priorities.
• Experience with Salesforce or CRM is a plus; agriculture knowledge is a bonus.

Responsibilities

• Support customers in English and Spanish via phone, email, chat, and other channels.
• Enter orders and assist with product recommendations, account updates, order status, and catalog requests.
• Participate in outbound customer outreach and sales campaigns.
• Document customer interactions and maintain records.
• Collaborate with internal teams to resolve customer issues.
• Deliver a positive customer experience with first-contact resolution.

Skills

Bilingual

Customer service

Communication skills

Multi-channel support

Tools

Salesforce

CRM systems

Job description

Johnny's Selected Seeds is seeking a Bilingual Customer Support Specialist (Spanish/English) to join our onsite team in Fairfield, ME. You will help farmers, gardeners, and growers across North America through phone, email, chat, and other channels, delivering friendly, accurate service.

The role emphasizes multilingual communication, product knowledge, order entry, and collaboration with internal teams to resolve issues.