Bilingual Customer Support Specialist

associacareers; Palm Desert (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Disability insurance

Wellness programs

Job summary

Associa is seeking a Customer Service Associate in Palm Desert, CA to assist customers by phone, email, and in person. Resolve inquiries and provide product and technical support, translating customer needs into solutions.

Strong communication and time management are essential; bilingual English/Spanish is a plus. Full-time role with a competitive benefits package including medical, dental, vision, 401k, disability, and wellness initiatives.

Qualifications

• High School diploma or GED required.
• Associates degree preferred.
• 0–3 years of directly related experience.
• Bilingual English/Spanish preferred.
• Strong written and verbal communication skills.

Responsibilities

• Coordinate with customers to resolve billing inquiries.
• Serve as first point of contact for product or technical support.
• Assess customer needs and translate into solutions.
• Handle other duties as assigned.

Skills

Bilingual (English/Spanish)

Professional communication

Conflict resolution

Time management

Customer service

Detail oriented

Team player

Education

High School diploma or GED

Associates Degree preferred

Tools

Office equipment knowledge

Job description

Associa is seeking a Customer Service Associate in Palm Desert, CA to assist customers by phone, email, and in person. Resolve inquiries and provide product and technical support, translating customer needs into solutions.

Strong communication and time management are essential; bilingual English/Spanish is a plus. Full-time role with a competitive benefits package including medical, dental, vision, 401k, disability, and wellness initiatives.