Bilingual Customer Support Specialist

Associa; Palm Desert (CA); On-site; USD 23,000 - 32,000; Full time

Job summary

Associa is seeking a Customer Service Associate to assist residents and customers with inquiries, billing questions, and product support. The role emphasizes a service-oriented, friendly approach and requires handling phone and email interactions, potentially in person.

The position is full-time in the United States; a High School diploma or GED is required, with an Associate degree preferred. Bilingual English/Spanish is a plus, and prior experience (0–3 years) is welcomed.

Qualifications

• High School diploma or GED required.
• Associates degree preferred.
• 0–3 years of directly related or closely related experience.
• Bilingual preferred (English/Spanish).

Responsibilities

• Coordinate with customers to resolve billing inquiries.
• Act as the first point of contact for customers seeking help with products or technical issues. Provide troubleshooting and technical assistance to customers.
• Assess the customer's needs and translate into solutions.
• Other duties as assigned.

Skills

Professional communication

Conflict resolution

Time management

Team player

Bilingual English/Spanish

Education

High School diploma or GED

Associates Degree Preferred

Tools

Office equipment knowledge

Phone systems

Copier

Fax

Job description

Associa is seeking a Customer Service Associate to assist residents and customers with inquiries, billing questions, and product support. The role emphasizes a service-oriented, friendly approach and requires handling phone and email interactions, potentially in person.

The position is full-time in the United States; a High School diploma or GED is required, with an Associate degree preferred. Bilingual English/Spanish is a plus, and prior experience (0–3 years) is welcomed.