Customer Service Associate

Associa; Palm Desert (CA); On-site; USD 23,000 - 32,000; Full time

Job summary

Associa is seeking a Customer Service Associate to assist residents and customers with inquiries, billing questions, and product support. The role emphasizes a service-oriented, friendly approach and requires handling phone and email interactions, potentially in person.

The position is full-time in the United States; a High School diploma or GED is required, with an Associate degree preferred. Bilingual English/Spanish is a plus, and prior experience (0–3 years) is welcomed.

Qualifications

• High School diploma or GED required.
• Associates degree preferred.
• 0–3 years of directly related or closely related experience.
• Bilingual preferred (English/Spanish).

Responsibilities

• Coordinate with customers to resolve billing inquiries.
• Act as the first point of contact for customers seeking help with products or technical issues. Provide troubleshooting and technical assistance to customers.
• Assess the customer's needs and translate into solutions.
• Other duties as assigned.

Skills

Professional communication

Conflict resolution

Time management

Team player

Bilingual English/Spanish

Education

High School diploma or GED

Associates Degree Preferred

Tools

Office equipment knowledge

Phone systems

Copier

Fax

Job description

The Customer Service Associate is responsible for assisting customers with any troubles or inquiries that they might have. Often, customer service associates help customers over the phone or via email, but they may also deal with customers in person. A customer service associate must possess a service-oriented attitude, as well as a friendly and personable attitude.

What do we offer?

Associa offers a competitive benefits package to our full-time employees, including medical, dental, and vision insurance, 401k, disability insurance, and support with wellness and development initiatives and more. We have been designated a Great Place to Work for nine consecutive years, and many of our locations have been awarded as Best and Brightest.

Compensation: $20.00/hour; direct experience highly considered.

Employment Type: Full-time

Duties include but are not limited to:

• Coordinate with customers to resolve any billing inquiries.
• Act as the first point of contact for customers seeking help with products or technical issues. Provide troubleshooting and technical assistance to customers.
• Assess the customer's needs and translation into solutions.
• Other duties as assigned.

Requirements

• Knowledge of general office equipment (copier, fax, phone systems, etc.).
• Knowledge of conflict resolution techniques at a proficient level.
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Self-motivated, proactive, detail oriented and a team player.
• Time management and time critical prioritization skills.
• Bilingual preferred (English/Spanish fluent)

Education and Experience

• High School diploma or GED Required
• Associates Degree Preferred
• 0 – 3 years of directly related or closely related experience

Company Description

With more than 300 branch offices across North America, Associa is building the future of community for more than 7.5 million residents worldwide. Our 15,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 48 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.