Customer Service Associate

associacareers; Palm Desert (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Disability insurance

Wellness programs

Job summary

Associa is seeking a Customer Service Associate in Palm Desert, CA to assist customers by phone, email, and in person. Resolve inquiries and provide product and technical support, translating customer needs into solutions.

Strong communication and time management are essential; bilingual English/Spanish is a plus. Full-time role with a competitive benefits package including medical, dental, vision, 401k, disability, and wellness initiatives.

Qualifications

• High School diploma or GED required.
• Associates degree preferred.
• 0–3 years of directly related experience.
• Bilingual English/Spanish preferred.
• Strong written and verbal communication skills.

Responsibilities

• Coordinate with customers to resolve billing inquiries.
• Serve as first point of contact for product or technical support.
• Assess customer needs and translate into solutions.
• Handle other duties as assigned.

Skills

Bilingual (English/Spanish)

Professional communication

Conflict resolution

Time management

Customer service

Detail oriented

Team player

Education

High School diploma or GED

Associates Degree preferred

Tools

Office equipment knowledge

Job description

The Customer Service Associate is responsible for assisting customers with any troubles or inquiries that they might have. Often, customer service associates help customers over the phone or via email, but they may also deal with customers in person. A customer service associate must possess a service-oriented attitude, as well as a friendly and personable attitude.

What do we offer?

Associa offers a competitive benefits package to our full‑time employees, including medical, dental, and vision insurance, 401k, disability insurance, and support with wellness and development initiatives and more. We have been designated a Great Place to Work for nine consecutive years, and many of our locations have been awarded as Best and Brightest.

Compensation:

$20.00/hour; direct experience highly considered.

Employment Type:

Full‑time

Work Location:

42635 Melanie Place Suite 103, Palm Desert, CA 92211

Duties include but are not limited to:

• Coordinate with customers to resolve any billing inquiries.
• Act as the first point of contact for customers seeking help with products or technical issues. Provide troubleshooting and technical assistance to customers.
• Assess the customer's needs and translation into solutions.
• Other duties as assigned.
• Knowledge of general office equipment (copier, fax, phone systems, etc.).
• Knowledge of conflict resolution techniques at a proficient level.
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Professional customer service skills.
• Self‑motivated, proactive, detail oriented and a team player.
• Time management and time critical prioritization skills.
• Bilingual preferred (English/Spanish fluent)

Education and Experience

High School diploma or GED Required

Associates Degree Preferred

0 – 3 years of directly related or closely related experience