Customer Support Representative

Priority Dispatch Corp.; Florida; On-site; USD 36,000 - 48,000; Full time

Job summary

Priority Dispatch Corp. is seeking a Customer Support Representative to deliver outstanding service to customers via phone, email, and chat from our Doral office.

You will serve as the frontline, resolving issues, answering questions, and guiding customers with empathy and efficiency, reflecting our standards and values. The role emphasizes timely responses, accurate problem-solving, and thorough documentation in the CRM.

Qualifications

• 1+ year of experience in a customer service or call center environment.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm and empathetic in high-pressure situations.
• Proficient in basic computer skills and CRM systems.
• Flexible and adaptable to change in a fast-paced environment.
• Preferred bilingual English/Spanish.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, chat, or other communication channels.
• Resolve customer issues accurately while maintaining a positive attitude.
• Provide product information and troubleshooting support.
• Document interactions and resolutions in the CRM or ticketing system.
• Stay up to date on products, services, policies, and system updates.
• Meet individual performance metrics and quality standards.
• Identify opportunities to improve processes and enhance the customer experience.

Skills

Empathy

Communication

Problem Solving

Adaptability

Team Collaboration

Customer Focus

Attention to Detail

CRM Proficiency

Multitasking

Bilingual (English/Spanish)

Tools

CRM Systems

Job description

Location: Doral Corporate Office | Reports to: Victor AlonsoRole Summary:The Customer Support Representative is responsible for delivering exceptional service and support to customers via phone, email, and chat. This role serves as the frontline of the company, ensuring customer needs are met with professionalism, empathy, and efficiency. The agent will resolve issues, answer inquiries, and ensure a positive experience that reflects the company’s standards and values.Key Responsibilities:Respond promptly and professionally to customer inquiries via phone, email, chat, or other communication channels.Resolve customer issues efficiently and accurately while maintaining a positive attitude.Provide product/service information and troubleshooting support.Escalate complex or unresolved issues to the appropriate internal teams.Document all interactions and resolutions in the CRM or ticketing system.Stay up to date on products, services, policies, and system updates.Meet individual performance metrics and quality standards.Identify opportunities to improve processes and enhance the customer experience.Core Competencies:Empathy & Active ListeningCommunicationProblem SolvingAdaptabilityTeam CollaborationCustomer FocusAttention to DetailPhysical RequirementsProlonged periods of sitting and computer use.Qualifications:1+ year of experience in a customer service or call center environment preferred.Excellent communication and interpersonal skills.Strong problem-solving abilities and attention to detail.Ability to remain calm and empathetic in high-pressure situations.Proficient in basic computer skills and CRM systems.Flexible and adaptable to change in a fast-paced environment.PreferredBilingual (English/Spanish)