Bilingual Customer Support Specialist - Miami

Domino's Pizza; Miami (FL); On-site; USD 32,000 - 45,000; Full time

Job summary

Domino's Pizza in Miami, FL is seeking a friendly Customer Service Representative to be the face of our brand and deliver exceptional support to customers.

You will answer calls, emails, and chats; resolve inquiries; process orders and refunds; stay updated on products; and collaborate with teams to ensure satisfaction. This role requires patience, accuracy, and a passion for helping others; prior customer service experience is preferred, and bilingual skills are a plus in the Miami area.

Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Customer-focused mindset with passion for helping others.
• Typing proficiency and basic computer skills.

Responsibilities

• Answer incoming customer calls, emails, and chat messages promptly and professionally.
• Resolve customer inquiries, complaints, and issues with patience and understanding.
• Process orders, refunds, and exchanges accurately and efficiently.
• Maintain up-to-date knowledge of products, services, and company policies.
• Collaborate with other departments to ensure customer satisfaction.
• Document customer interactions and update account information in our database.
• Identify and escalate complex issues to appropriate teams when necessary.
• Participate in ongoing training to improve customer service skills and product knowledge.

Skills

Excellent communication

Bilingual English/Spanish

Customer-focused

Typing

Education

High school diploma or equivalent

Job description

Domino's Pizza in Miami, FL is seeking a friendly Customer Service Representative to be the face of our brand and deliver exceptional support to customers.

You will answer calls, emails, and chats; resolve inquiries; process orders and refunds; stay updated on products; and collaborate with teams to ensure satisfaction. This role requires patience, accuracy, and a passion for helping others; prior customer service experience is preferred, and bilingual skills are a plus in the Miami area.