Bilingual Customer Support Specialist - HybridRemote/Onsite

Agility360; Irving (TX); On-site; USD 25,485 - 26,863; Full time

Job summary

Agility360 in Irving, TX, seeks a Bilingual Customer Service Associate (Hybrid) for a contract-to-hire position. The role involves managing customer inquiries, providing solutions, and supporting new hire training. Candidates must have 3+ years of customer support experience, fluency in Spanish and English, and strong communication skills. The position offers a hybrid schedule with $18.50 - $19.50 hourly pay, increasing after 90 days for bilingual proficiency.

Qualifications

• 3+ years previous experience in a customer support role required.
• 1+ year of Call Center experience required.
• Must speak and write in Spanish & English fluently.
• Strong written and verbal communication skills.

Responsibilities

• Manage inbound inquiries on behalf of client.
• Provide accurate solutions and guidance to customers.
• Actively document discussions of inquiries.
• Meet personal/team production metrics and quality targets.

Skills

Bilingual (Spanish & English)

Customer service skills

Communication skills

Problem-solving skills

Computer skills

Education

High school diploma, GED or equivalent

Bachelor's degree (preferred)

Tools

Microsoft Office

Job description

Agility360 in Irving, TX, seeks a Bilingual Customer Service Associate (Hybrid) for a contract-to-hire position. The role involves managing customer inquiries, providing solutions, and supporting new hire training. Candidates must have 3+ years of customer support experience, fluency in Spanish and English, and strong communication skills. The position offers a hybrid schedule with $18.50 - $19.50 hourly pay, increasing after 90 days for bilingual proficiency.