Bilingual Customer Service Representative

LaSalle Intelligent Solutions; Florida; Hybrid; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Hybrid work schedule

Job summary

LaSalle Intelligent Solutions is seeking bilingual Customer Service Representatives to join a growing organization in Altamonte Springs, FL. This full-time, temp-to-hire role requires fluency in English and Spanish and offers a hybrid schedule after onsite training.

The ideal candidate will have customer service experience, strong communication skills, and the ability to thrive in a fast-paced environment. Training is onsite for two weeks, followed by a hybrid schedule (3 days onsite, 2 days

Qualifications

• Fluency in English and Spanish is required.
• High school diploma or equivalent required.
• 1+ year of customer service experience required; call center experience strongly preferred.
• Strong verbal and written communication skills.
• Excellent problem-solving, multitasking, and organizational abilities.
• Comfortable navigating multiple computer systems and learning new software.

Responsibilities

• Handle inbound customer calls regarding billing inquiries, account questions, and service-related concerns.
• Provide exceptional customer service to both English- and Spanish-speaking customers.
• Respond to customer inquiries via phone, email, and written correspondence.
• Serve as a liaison between customers and internal service operations teams to ensure issues are resolved efficiently.
• Assist customers with initiating and terminating services.
• Direct customers to third-party payment vendors when necessary.
• Handle escalated customer concerns with patience, professionalism, and strong problem-solving skills.
• Accurately document customer interactions and maintain updated account information.
• Navigate multiple computer systems while providing efficient and accurate customer support.

Skills

Bilingual (English/Spanish)

Customer service

Verbal & written communication

Problem solving

Multitasking

Attention to detail

Teamwork & independence

Remote-friendly work

Education

High school diploma or equivalent

Tools

CRM software

Job description

Location: Altamonte Springs, FL 32714

Pay: $18.00 per hour

Job Type: Full-Time, Temp-to-Hire

Schedule: Monday–Friday, 8:00 AM–5:00 PM EST

Work Model: Hybrid (3 days onsite, 2 days remote)

Start Date: November 30, 2026

Job Description

LaSalle Intelligent Solutions is seeking Bilingual Customer Service Representatives to join a growing organization in Altamonte Springs, FL! This is an exciting opportunity for customer service professionals who are fluent in English and Spanish and enjoy helping customers, resolving issues, and delivering exceptional service.

The ideal candidate will have previous customer service or call center experience, strong communication skills, and the ability to thrive in a fast-paced environment.

This is a full-time, temp-to-hire opportunity offering a hybrid work schedule after the completion of onsite training.

Responsibilities

• Handle inbound customer calls regarding billing inquiries, account questions, and service-related concerns.
• Provide exceptional customer service to both English- and Spanish-speaking customers.
• Respond to customer inquiries via phone, email, and written correspondence in a professional and timely manner.
• Serve as a liaison between customers and internal service operations teams to ensure issues are resolved efficiently.
• Assist customers with initiating and terminating services.
• Direct customers to third-party payment vendors when necessary.
• Handle escalated customer concerns with patience, professionalism, and strong problem-solving skills.
• Accurately document customer interactions and maintain updated account information.
• Navigate multiple computer systems while providing efficient and accurate customer support.

Qualifications

• Fluency in English and Spanish required.
• High school diploma or equivalent required.
• 1+ year of customer service experience required; call center experience strongly preferred.
• Strong verbal and written communication skills.
• Excellent problem-solving, multitasking, and organizational abilities.
• Comfortable navigating multiple computer systems and learning new software.
• Ability to handle challenging customer interactions professionally.
• Reliable attendance, strong work ethic, and attention to detail.
• Ability to work independently and collaboratively in a team environment.
• Reliable internet connection and a suitable remote work environment.

Schedule & Training

• Monday–Friday: 8:00 AM–5:00 PM EST
• Training: First 2 weeks are 100% onsite, Monday–Friday, 8:00 AM–5:00 PM EST.
• Hybrid Schedule Following Training:
• Monday and Friday: Remote
• Tuesday, Wednesday, Thursday: Onsite

Compensation & Benefits

• $18.00 per hour
• Full-time, temp-to-hire opportunity
• Hybrid work schedule following training
• Medical, dental, and vision benefits eligibility through LaSalle Intelligent Solutions
• Opportunity for long-term career growth and development

LaSalle Network is an Equal Opportunity Employer m/f/d/v.

All assignments are at-will and their duration is subject to change.