Bilingual Customer Support & Loan Specialist

Sun Loan Company; Austin (TX); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Medical, dental, vision, life insurance

401k savings plan

Tuition reimbursement

Paid time off

Mileage reimbursement

Job summary

A financial services provider in Austin is seeking a reliable and outgoing Customer Service Representative. This position involves supporting the Customer Service Team Lead by resolving customer portal issues and assisting with troubleshooting hardware and software. The ideal candidate must have at least three years of customer service experience and excellent communication skills. The role offers competitive compensation based on experience and comprehensive benefits, including insurance and a 401k savings plan.

Qualifications

• Minimum three years of experience in a call center or customer service environment.
• Excellent telephone communication and customer service skills.
• Must complete required company training and be at least 18 years of age.

Responsibilities

• Resolve customer portal tickets in a timely manner.
• Document tickets and respond to customer inquiries.
• Assist with troubleshooting hardware and software.

Skills

Telephone communication

Customer service

Problem-solving

Team collaboration

Tools

Computers

Phone systems

Job description

A financial services provider in Austin is seeking a reliable and outgoing Customer Service Representative. This position involves supporting the Customer Service Team Lead by resolving customer portal issues and assisting with troubleshooting hardware and software. The ideal candidate must have at least three years of customer service experience and excellent communication skills. The role offers competitive compensation based on experience and comprehensive benefits, including insurance and a 401k savings plan.