Bilingual Customer Service & Loans Admin

Affordable Homes of South Texas Inc; McAllen (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Affordable Homes of South Texas, Inc. is seeking a Customer Service Representative - Admin to deliver high-quality service to clients in-person and by phone. The role includes post/gather loan payments, clerical support, and routine office duties.

Required are a high school diploma or GED, 2+ years of customer service and clerical management experience, and proficiency in Word, Excel, and Outlook. Bilingual English/Spanish is essential for daily interaction with diverse clients.

Qualifications

• High school diploma or GED required.
• 2+ years of customer service and clerical management duties.
• Bilingual in English and Spanish with strong written and verbal communication.
• Experience with MS Word, Excel, and Outlook.

Responsibilities

• Deliver high-quality customer service to in-person and phone customers.
• Provide information about AHSTI programs and services.
• Receive and post loan payments and reconcile cash drawer daily.
• Sort and distribute mail and route faxes to staff.
• Provide general administrative support and office supply management.
• Assist in mailing monthly statements and preparing deposits.

Skills

Bilingual English/Spanish

Customer service

Clerical administration

Communication skills

Education

High school diploma/GED

College coursework (2+ years)

Tools

Microsoft Word

Excel

Outlook

FICS Mortgage Software

Job description

Affordable Homes of South Texas, Inc. is seeking a Customer Service Representative - Admin to deliver high-quality service to clients in-person and by phone. The role includes post/gather loan payments, clerical support, and routine office duties.

Required are a high school diploma or GED, 2+ years of customer service and clerical management experience, and proficiency in Word, Excel, and Outlook. Bilingual English/Spanish is essential for daily interaction with diverse clients.