TTI Customer Service Job Fair - Thursday, November 12th

Techtronic Industries; Anderson (SC); On-site; USD 18,000 - 26,000; Full time

Job summary

Techtronic Industries is seeking a Customer Support Associate for its Anderson, SC office. The onsite job fair is scheduled for Thursday, November 12th from 10am–2pm at 100 Innovation Way, Anderson, SC 29621.

The role is 1st shift, Monday–Friday, 9:00 am–6:00 pm, with starting pay of $16.00/hr and a comprehensive benefits package including tuition assistance and 401(k). Responsibilities include answering consumer and distributor calls, verifying warranty coverage, guiding customers on warranty

Qualifications

• High School Education or equivalent.
• Minimum one year in-house customer service, call center, or closely related field with in-bound call experience.
• Strong written and verbal skills.
• Ability to communicate well with callers with a clear voice.
• Ability to handle irate callers and high-stress situations.
• Excellent phone skills.
• Able to satisfy consumers with minimal management intervention.
• Proficient with Microsoft Word and Excel; Access would be a plus.
• Weekend work required.

Responsibilities

• Respond accurately to consumer, service center, and distributor calls regarding company policies and procedures.
• Verify and authorize warranty coverage for all callers.
• Provide helpful direction to callers dealing with warranty and non-warranty service.
• Resolve issues for ASC or consumers while enforcing policy flexibly.
• Provide callers with locations to purchase parts and receive repair service.
• Work with internal customers on warranty claims, stock issues, lost or damaged freight.
• Enter orders, provide pricing and stock availability, and status of orders to all customers.
• Other duties as assigned.

Skills

Customer service

Call center

Phone skills

MS Word

MS Excel

Data entry

Education

High School diploma or equivalent

Tools

Microsoft Word

Excel

Access

Job description

Job Description

TTI Power Equipment will be hosting an Onsite Job Fair on Thursday, November 12th!

Location

100 Innovation Way, Anderson, SC 29621

When

Thursday, November 12th (10am - 2pm)

TTI Power Equipment has openings in its Anderson, SC office for Customer Support Associate on 1st shift. We offer competitive wages and a comprehensive benefits package -- tuition assistance, 401(k), medical/dental/vision coverage, vacation, and holidays.

Shift Hours

1st Shift: Monday – Friday, 9:00 am – 6:00 pm

Pay

Starting at $16.00/hr

Requirements

• High School Education or equivalent.
• Minimum one year, TTI customer service, call center, or closely related field with in-bound call experience.
• Strong written and verbal skills.
• Ability to communicate well with callers using a clear understanding voice.
• Ability to professionally handle irate callers and high stress situations.
• Excellent phone skills.
• Ability to satisfy consumers and end users with minimal request for management intervention.
• Proficient with Microsoft Word and Excel, Access would be a plus.
• Weekend work required.

Responsibilities

• Respond accurately to consumer, service center & distributor calls regarding the company's policies and procedures.
• Verify and authorize warranty coverage for all callers.
• Provide helpful direction to callers dealing with warranty & non-warranty service.
• Resolve issues for ASC or consumers while maintaining a flexible approach to enforcing policy.
• Provide callers with location to purchase parts & receive repair service.
• Work with internal customers on warranty claims, stock issues, lost or damaged freight.
• Enter orders, provide pricing and stock availability and status of order to all customers.
• Other duties as assigned.