Bilingual Customer Support Associate - Logistics

Manpower, Inc.; Ontario (CA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Supplemental Life Insurance

Short Term Disability Insurance

401(k)

Job summary

ManpowerGroup, on behalf of its client Logistics and Transportation Operations, seeks a Customer Service Rep I to join the Customer Support and Driver Operations team. The role supports day-to-day service delivery and partner communication, requiring calm handling of issues and strong organizational focus to manage multiple tasks.

The ideal candidate has at least 1 year of related experience, proficient in MS Office, and excellent customer service skills to resolve problems and keep routes

Qualifications

• Strong customer service instincts and the ability to stay calm under pressure.
• Proven ability to multitask and stay organized in a fast-paced environment.
• Experience in a call center or customer support setting is preferred.

Responsibilities

• Assist customers and business partners via telephone and email, ensuring timely and professional communication.
• Handle customer complaints in a calm, professional manner while diagnosing, assessing, and resolving problems or issues.
• Monitor progress of delivery routes and support accurate operational updates.
• Scan haul-away pods and verify stamps to maintain correct documentation and service quality.
• Support driver check-ins and PM check-in procedures, including document upload and delivery route updates.

Skills

Customer service

Multitasking

Organizational skills

Communication

Tools

MS Project

MS Word

MS Excel

MS PowerPoint

Job description

ManpowerGroup, on behalf of its client Logistics and Transportation Operations, seeks a Customer Service Rep I to join the Customer Support and Driver Operations team. The role supports day-to-day service delivery and partner communication, requiring calm handling of issues and strong organizational focus to manage multiple tasks.

The ideal candidate has at least 1 year of related experience, proficient in MS Office, and excellent customer service skills to resolve problems and keep routes