Bilingual Logistics Customer Support Associate

BlueGrace Logistics; Houston (TX); On-site; USD 50,000 - 60,000; Full time

Job summary

A logistics company is seeking a Customer Support Associate to join their team in Houston, TX. This on-site role involves providing outstanding day-to-day support to Managed Logistics customers. Responsibilities include serving customer requests, tracking shipments, and maintaining relationships with local terminals. Candidates should have a background in transportation or a degree in supply chain/logistics, along with strong customer service and communication skills. This is a full-time entry-level position that offers a competitive salary between $50,000.00 and $60,000.00 annually.

Qualifications

• Minimum of 6 months of transportation experience or degree in supply chain/logistics.
• Superior customer service skills and effective communication.
• Ability to calculate percentages and proficiency in Excel.

Responsibilities

• Serve inbound customer requests from high freight spend accounts.
• Communicate with carriers on behalf of customers.
• Track shipments and recommend solutions for delays.

Skills

Customer service skills

Transportation experience

Proficiency in Excel

Education

Degree in supply chain/logistics

Tools

CRM system

TMS system

Job description

A logistics company is seeking a Customer Support Associate to join their team in Houston, TX. This on-site role involves providing outstanding day-to-day support to Managed Logistics customers. Responsibilities include serving customer requests, tracking shipments, and maintaining relationships with local terminals. Candidates should have a background in transportation or a degree in supply chain/logistics, along with strong customer service and communication skills. This is a full-time entry-level position that offers a competitive salary between $50,000.00 and $60,000.00 annually.