Customer Service Representative

Insight Global; Cerritos (CA); On-site; USD 35,000 - 45,000; Full time

Job summary

A logistics leader is seeking a bilingual Customer Service Representative in Cerritos, CA. This entry-level position involves providing exceptional support to automotive customers and business partners through effective communication. The ideal candidate will have at least one year of experience in a call center and proficiency in Microsoft Office. This is a 6-month contract-to-hire opportunity with potential for growth.

Qualifications

• 1+ years of experience as a Customer Service Representative within a call center environment.
• Strong proficiency in verbal and written communication.

Responsibilities

• Provide verbal and written communication via phone support and email.
• Monitor processes including delivery routes and related changes.

Skills

Bilingual in Spanish and English

Excellent communication skills

Ability to resolve issues in a timely manner

Education

High school diploma or equivalent

Tools

Microsoft Office (Outlook, Word)

Job description

Overview

Position: Customer Service Representative

Duration: 6 months contract-to-hire

A leader within the logistics industry is hiring a bilingual Customer Service Representative to join their team. This resource will be responsible for providing excellent customer service to external automotive customers and internal business partners to ensure a positive end to end experience.

Responsibilities

• Provide verbal and written communication via phone support and email correspondence.
• Monitor various processes including delivery routes and any related changes.

Required Skills & Experience

• Bilingual in Spanish and English
• 1+ years of experience as a Customer Service Representative within a call center environment
• High school diploma or equivalent
• Proficiency utilizing Microsoft Office programs such as Outlook and Word
• Excellent communication skills and ability to resolve issues in a timely and professional manner

Nice to Have Skills & Experience

• Logistics and/or supply chain industry experience

Seniority level

• Entry level

Employment type

• Contract

Job function

• Customer Service

Industries

• Transportation, Logistics, Supply Chain and Storage

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