Logistics Customer Service Representative (1st shift)

Integr8staff, LLC; Los Angeles (CA); On-site; USD 30,000 - 32,000; Full time

Job summary

Integr8staff, LLC in Long Beach, CA, seeks a bilingual Logistics Customer Service Representative (1st shift) to manage freight orders, track port-to-warehouse drayage, and coordinate order fulfillment. This is a fully on-site, temp-to-hire role near the Ports of Los Angeles and Long Beach.

You will resolve shipping discrepancies, handle client billing and logistics documentation, and maintain daily communication with drivers, carriers, and internal teams to ensure on-time delivery.

Qualifications

• High school diploma or equivalent required.
• 2+ years in logistics, trucking, freight dispatching.
• Bilingual English/Spanish required.
• Strong communication and problem-solving skills.
• Ability to multitask in a fast-paced environment.
• Experience with delivery documentation and billing is a plus.

Responsibilities

• Act as the primary liaison between clients and warehouse operations to ensure seamless freight movement.
• Dispatch, monitor drivers and carrier progress; schedule outbound/inbound shipments.
• Communicate with drivers and carriers regarding delays, issues, and delivery updates.
• Track cargo through the supply chain for on-time drayage and storage.
• Verify delivery documentation including PODs and warehouse receipts uploaded in WMS.
• Recommend transportation and carrier options to meet customer requirements.
• Proactively manage service exceptions and inventory disputes.
• Process delivery receipts, BOLs, and maintain data in logistics software.
• Monitor carrier performance and provide feedback on service.
• Maintain records in company WMS.

Skills

Bilingual English/Spanish

Communication skills

Problem-solving

Multitasking

Time management

Detail-oriented

Relationship building

Education

High school diploma or equivalent

Tools

WMS

Logistics software

Job description

Logistics Customer Service Representative (1st shift)

• Transportation/Logistics

Job Title – Logistics Customer Service Representative (1st shift)

Company Location – Long Beach, CA

Fully On-site, No Remote (temp to hire)

Pay Range; $22-23/hr.
Work Schedule: M-F: 7am-3:30pm

Job Summary of the Logistics Customer Service Representative position

Integr8staff seeks a bilingual English/Spanish Logistics Customer Service Representative to manage freight orders, tracks port-to-warehouse drayage, and coordinates order fulfillment. Located near the Ports of Los Angeles and Long Beach, these professionals resolve shipping discrepancies, ensure 24/7 supply chain communication, and process client billing and logistics documentation.

Responsibilities of the Logistics Customer Service Representative position

• Act as the primary liaison between clients and warehouse operations to ensure seamless freight movement.
• Dispatch, monitor drivers and carrier progress- schedule outbound/ inbound shipments
• Communicate with drivers and carriers regarding delays, issues, and delivery updates
• Track cargo as it moves through the supply chain, ensuring on-time drayage and storage.
• Verify all delivery documentation including PODs and warehouse personnel receipts are uploaded correctly through the designated WMS.
• Make recommendations with regard to transportation and carrier selection and assist to meet customer requirements
• Proactively manage service exceptions, delay notifications, and inventory disputes.
• Process delivery receipts, bills of lading (BOLs), and maintain accurate data in logistics software.
• Monitor carrier performance, provide feedback regarding service, communication, and reliability.
• Maintain accurate records and updates within company warehouse management systems (WMS).

Requirements of the Logistics Customer Service Representative position

• High school diploma or equivalent are required
• Substantial and relevant logistics, trucking, freight dispatching work experience, at least 2 years
• Transportation, dispatch, logistics, or customer service experience preferred
• Strong communication and problem-solving skills
• Ability to multitask and stay organized in a fast-paced environment
• Detail-oriented with strong follow-up and time management skills
• Ability to build positive working relationships with drivers, carriers, customers, and internal teams
• Basic computer proficiency and ability to learn company systems quickly
• Geographical knowledge and understanding of delivery operations preferred
• Bilingual English/ Spanish is required.

Updated resume is required for consideration. Only Local candidateswill be considered- Position does not offer relocation or visa sponsorship.