Bilingual Customer Support Associate I

Partners In Diversity, Inc.; Costa Mesa (CA); Presencial; USD 21 000 - 30 000; Tempo integral

Resumo da oferta

Partners In Diversity, Inc. is seeking a Customer Service Representative I to handle inquiries at the Service Center, including phone, email, and walk-in customers in Costa Mesa, CA. You will be the first point of contact, delivering accurate information and friendly service to diverse callers and visitors.

You will maintain records, process accounts, open cases, and respond to disputes. Exceed productivity and quality standards; adapt to shifts; collaborate with teammates; follow procedures.

Qualificações

• High school diploma or GED.
• Bilingual Spanish or Vietnamese is required.
• Excellent attendance and punctuality.

Responsabilidades

• Serve as the first point of public contact for all customer service issues.
• Respond to calls from the public and provide general information and service.
• Maintain knowledge of the service center and operations to assist customers and resolve problems.
• Resolve product or service problems by clarifying the customer's complaint and determining the best solution.
• Maintain customer records by updating account information.
• Process requests for new customer accounts and open cases for unresolved inquiries.
• Process customer disputes and initiate refunds when required.
• Perform updates to payments and customer information to keep records current.
• Meet productivity, schedule adherence, and quality standards.
• Communicate effectively with diverse stakeholders across the organization.
• Follow procedures and contribute to workflow improvements.

Conhecimentos

Bilingual Spanish

Bilingual Vietnamese

Attendance

Punctuality

Communication skills

Teamwork

Formação académica

High school diploma or GED

Descrição da oferta de emprego

Partners In Diversity, Inc. is seeking a Customer Service Representative I to handle inquiries at the Service Center, including phone, email, and walk-in customers in Costa Mesa, CA. You will be the first point of contact, delivering accurate information and friendly service to diverse callers and visitors.

You will maintain records, process accounts, open cases, and respond to disputes. Exceed productivity and quality standards; adapt to shifts; collaborate with teammates; follow procedures.