Customer Service Representative I: Fast, Friendly Support

WSP in the U.S.; Costa Mesa (CA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Parental leave

Dental & vision

Job summary

WSP USA, based in Costa Mesa, CA, is seeking a Customer Service Representative I to handle inquiries in the Service Center, via phone, email, and in person, supporting customers and resolving issues.

The role emphasizes strong communication, reliability, and teamwork; candidates should be flexible with shifts and capable of maintaining accurate customer records and processing account actions.

Qualifications

• Excellent phone etiquette and verbal communication.
• Excellent attendance and punctuality.
• Customer service experience is a plus; bilingual ability is a plus.

Responsibilities

• Serve as the first point of public contact for customer service issues.
• Respond to calls, email, and walk-in inquiries; update customer records.
• Process account requests, disputes, and refunds when required.
• Maintain knowledge of the service center and its operations to resolve problems.
• Work in a team environment and communicate effectively across levels.

Skills

Phone etiquette

Verbal communication

Attendance

Customer service mindset

Team player

Flexible schedule

Bilingual helpful (Spanish/Vietnamese)

Education

High school diploma or GED

Job description

WSP USA, based in Costa Mesa, CA, is seeking a Customer Service Representative I to handle inquiries in the Service Center, via phone, email, and in person, supporting customers and resolving issues.

The role emphasizes strong communication, reliability, and teamwork; candidates should be flexible with shifts and capable of maintaining accurate customer records and processing account actions.