Bilingual Customer Support Associate – English/Spanish

CGS Federal (Contact Government Services); Frankfort (KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health, Dental, and Vision

Life Insurance

401k

Flexible Spending Account (Health, Dep

Paid Time Off and Holidays

Job summary

Contact Government Services (CGS) is seeking a Customer Service Representative to support a wide-ranging federal agency initiative. The role focuses on handling calls and emails, using SOPs and a knowledge base, and documenting interactions in the database.

CGS emphasizes professional growth and a supportive environment. Ideal candidates are fluent in English and/or Spanish, possess a high school diploma or GED, and can obtain a Public Trust Security clearance.

Qualifications

• Fully fluent in English and/or Spanish (written and spoken).
• High School diploma or GED certificate.
• Ability to obtain a Public Trust Security clearance, including credit check and background investigation.

Responsibilities

• Reply to calls and emails from the public.
• Use a knowledge base and SOP to answer customer requests.
• Document communications in the database.

Skills

Call and email handling

Knowledge base SOP usage

Documentation in database

Education

High School diploma or GED

Job description

Contact Government Services (CGS) is seeking a Customer Service Representative to support a wide-ranging federal agency initiative. The role focuses on handling calls and emails, using SOPs and a knowledge base, and documenting interactions in the database.

CGS emphasizes professional growth and a supportive environment. Ideal candidates are fluent in English and/or Spanish, possess a high school diploma or GED, and can obtain a Public Trust Security clearance.