Bilingual Customer Service Associate (Entry Level)

CGS Federal (Contact Government Services); Charleston (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health

Dental

Vision

Life Insurance

401k

Flexible Spending Account

Paid Time Off

Job summary

CGS Federal (Contact Government Services) seeks a Customer Service Representative to support a wide-ranging government initiative. This entry-level, full-time role focuses on assisting the public and collaborating with a team to deliver timely help across channels.

We value clear communication, reliability, and adherence to SOPs. You will gain experience supporting a federal agency’s mission and grow through learning opportunities within CGS.

Qualifications

• Fluent in English and/or Spanish (written and verbal).
• High School diploma or GED certificate.
• Ability to obtain a Public Trust security clearance (credit check and background investigation).

Responsibilities

• Reply to calls and emails from the public.
• Use a knowledge base and SOP to answer customer requests.
• Document communications in our database.

Skills

Call and email responses

Knowledge base & SOP

Documentation in database

Education

High School diploma or GED

Job description

CGS Federal (Contact Government Services) seeks a Customer Service Representative to support a wide-ranging government initiative. This entry-level, full-time role focuses on assisting the public and collaborating with a team to deliver timely help across channels.

We value clear communication, reliability, and adherence to SOPs. You will gain experience supporting a federal agency’s mission and grow through learning opportunities within CGS.