Bilingual Public Sector Customer Support Specialist

CGS Federal (Contact Government Services); Albuquerque (NM); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Health, Dental, and Vision

Life Insurance

401k

Flexible Spending Account (FSA)

Paid Time Off

Job summary

Contact Government Services (CGS) is seeking a Customer Service Representative to support a broad public-facing initiative for a large Federal agency. The role is full-time and entry-level, based in Albuquerque, with a focus on welcoming, helping, and guiding the public through standard procedures.

CGS emphasizes a supportive environment, professional growth, and a commitment to honest, quality work, while offering a comprehensive benefits package to employees.

Qualifications

• Fluent in English and/or Spanish, written and verbal.
• High School diploma or GED is required.
• Must be able to obtain a Public Trust security clearance, including a credit check and background investigation.

Responsibilities

• Reply to calls and emails from the public using SOPs and knowledge base.
• Utilize our knowledge base and SOP to respond to customer requests.
• Document all communications in the company database.

Skills

Reply to calls and emails

Knowledge base & SOPs

Document communications

Call Center omnichannel (nice to have)

Education

High School diploma or GED

Tools

Content management system (CMS)

Job description

Contact Government Services (CGS) is seeking a Customer Service Representative to support a broad public-facing initiative for a large Federal agency. The role is full-time and entry-level, based in Albuquerque, with a focus on welcoming, helping, and guiding the public through standard procedures.

CGS emphasizes a supportive environment, professional growth, and a commitment to honest, quality work, while offering a comprehensive benefits package to employees.